Contact
Three addresses, all of them monitored by the same person.
There is no ticketing system and no chat widget. Email reaches me directly.
Anything about the product
Bugs, billing, a platform that is stripping your metadata, a policy on the docs pages that has gone out of date. Answered within a working day, usually sooner.
Legal and data protection
Data access and deletion requests, terms questions, anything from a regulator. Not a route to legal advice about your own listings — I cannot give you that.
Security
If you have found a vulnerability, mail this address before disclosing it anywhere else. I will confirm receipt within 48 hours and tell you what I am doing about it.
Reporting a metadata problem
The most useful report I can get is a file. If the marking is not surviving somewhere, send me:
- The file the labeler gave you, before you uploaded it anywhere.
- The file you downloaded back from the live listing.
- The platform, and a link to the listing if it is public.
With those two files I can tell you in about a minute whether the platform stripped it, whether the writer produced something a particular reader rejects, or whether the setting was wrong at the point of upload. Without them I am guessing.